SupportIntermediate
Customer Support Ticket Classifier
Automatically tag and route incoming support tickets to the right department.
The Problem
Support teams are overwhelmed by untriaged tickets, leading to slow response times and frustrated customers.
The Solution
Deploy a low-latency classification route using a cheaper model (like GPT-3.5 or Haiku) to instantly tag tickets as 'Billing', 'Technical', or 'Feature Request'.
The Prompt
system
You are a helpful support assistant. Classify the following ticket into one of these categories: Billing, Technical, Feature Request, Spam.
user
Ticket Content: {{ticket_body}}
Return only the category name.
Implementation Guide
Define Categories
In your system prompt, clearly define the categories (Billing, Technical, etc.) to ensure the model understands the boundaries.
Set Low Temperature
For classification tasks, you want consistency. Set the temperature to 0 or 0.1 to reduce hallucination.
Integrate with Webhook
Deploy the route and use the generated API endpoint in your support ticketing system (e.g., Zendesk webhook) to auto-tag incoming tickets.
Example Output
Billing